User Settings - Voice Commands
User Settings - Voice Commands
Your profile contains general settings divided in 2 sections:
- Profile: Contains general information about you such as your name, address, email, language as well as interaction settings with the Virtual Assistant.
- Phone Sessions: Defines how you want the Virtual Assistant to interact with you when you call (dialog mode, skill level, etc).
Not all elements of the user profile can be accessed using voice commands (example: address, email, time zone, etc). You can access and manage all aspects of your user profile on the Web Portal. See User Profile for details.
You can use the following voice commands to manage some aspects of your profile. These commands are available at the main menu level immediately after login:
- Record your greeting message
- Record your name
- Change your personal identification number (PIN)
- Set your language
- Set your interaction mode with the Virtual Assistant (speech vs touchtone commands)
Record your greeting message
You should record your voicemail greeting message for each language supported by your Virtual Assistant service. If you don't do so, the assistant will use the system's default voice mail greeting message(s). Note that you don't have to record a voicemail greeting message if you did not subscribe to a voice mail service.
You can ask the Virtual Assistant to record your greeting message directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
USER SETTINGS |
7 |
| RECORD MY GREETING |
1 |
|
Say YES or NO to record your greeting. |
At the prompt, confirm that you want to record your greeting: 1 (yes) OR 2 (no) to record your greeting |
|
{record greeting} # OR {record greeting} and stop talking |
(if YES) {record greeting} # OR {record greeting} and stop talking |
| Say YES or NO to save the recorded greeting. |
1 (save greeting) OR 2 (replay greeting) OR 3 (discard greeting) |
Record your name
It is important that you record your name instead of having the Virtual Assistant use text-to-speech to say your name. Your recorded name will be used in the following circumstances:
- To greet you when you call your Virtual Assistant for a new phone session.
- To inform people who call you that they are being transferred to you and that you cannot take their call.
You can ask the Virtual Assistant to record your name directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
USER SETTINGS |
7 |
| RECORD MY NAME |
2 |
|
Say YES or NO to record your name. |
At the prompt, confirm that you want to record your name: 1 (yes) OR 2 (no) |
|
{record your name} # OR {record your name} and stop talking |
(if YES) {record your name} # OR {record your name} and stop talking |
| Say YES or NO to save the recorded greeting. |
1 (save name) OR 2 (replay name) OR 3 (discard name) |
Change your personal identification number (PIN)
The PIN is a numeric code of 4 to 12 digits that you must provide when accessing the services via the Web Portal or by phone.
You can ask the Virtual Assistant to change your PIN directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
USER SETTINGS |
7 |
| CHANGE MY PIN |
3 |
|
{enter your old PIN} |
{enter your old PIN} |
|
{enter your new PIN} |
{enter your new PIN} |
| {re-enter your new PIN} | {re-enter your new PIN} |
Change your language
The web and speech interfaces are available in English and French languages. At any time, you can change your interface language by phone or from the Web Portal.
You can ask the Virtual Assistant to change the language used to interact with the system directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
USER SETTINGS |
7 |
| CHANGE MY LANGUAGE | 6 |
| The assistant will switch to the alternate language associated with your account. | The assistant will switch to the alternate language associated with your account. |
Change the dialog mode (speech vs touchtone commands)
The dialog mode setting determines if you will interact with the Virtual Assistant.using the phone keypad only or a mix of voice commands and keypad entries.
-
Touchtone Only: In this mode, only touchtone commands (dialing options on your phone keypad) are accepted by the Virtual Assistant. Speech commands are ignored. This mode can be practical in noisy environments.
- Speech and Touchtone: In this mode, you can use speech and touchtone commands interchangeably during the same phone session. In this mode, the Virtual Assistant will be listening and interpreting any audio or tone it gets.
You can switch interaction modes on the fly directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are available only in touchtone.
| SAY | OR PRESS |
|---|---|
|
To set dialog mode: # # |
|
* (switch mode) OR # (back in same mode) |