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Call Filtering & Forwarding

Call filtering and forwarding settings are used by the Virtual Assistant to determine how to route your incoming calls based on your status, who is calling, and the date and time of the call.

If you cannot be reached at the phone numbers specified in your call forwarding, the Virtual Assistant will offer the caller the option to leave you a voice mail. Once recorded, the voice message is stored in your account for you to access it on your desk phone, Web portal, mobile app and through your Virtual Assistant using voice commands. A copy of voice messages is sent to you by email as an attached audio file (with a text transcription if included in your subscription plan).

You can configure your call forwarding status from the Web portal, mobile app or by phone using the Virtual Assistant. Advanced call filtering and forwarding settings can only be configured on the Web portal.

On the Web portal, the Call Forwarding feature includes 4 sections:

  • Status: This page allows you to specify how to handle your incoming calls based on your status (working, unavailable, in-meeting, out-of-office, etc.).
  • Call options: This is where you configure general settings such as how to greet callers, announce your status to callers, etc.
  • Schedules: Schedules are used by the Virtual Assistant to automatically determine your status (on vacation, working, after hours based on the date and time of the call. Schedules are also used for automatic call forwarding which is set as the default call handling rules.
  • Test: Enables you to test your call forwarding for a specific date and time in the future.

Status

To access the Status page, click Call Forwarding > Status in the main menu.

The status page displays:

  1. your current status (available, in-meeting, etc.)
  2. your call forwarding rules (where your calls are being routed)
  3. your call filtering preferences (who can reach you)

You can change any of these parameters as many times as required during any given day.

This page includes predefined statuses to choose from, some of which are already assigned to schedules for the Virtual Assistant to automatically determine your status depending on the date or time of the incoming call. However, not all statuses need to be assigned to a schedule. For example:

  • Status Working is linked to the Working Hours schedule by default.
  • Status After Hours is linked to the After Hours schedule by default.
  • Status Weekends is linked to the Weekend schedule by default.

You can ask the Virtual Assistant to use the schedules to automatically determine your status or you can set it manually. Each status is defined by a set of instructions specifying how to handle your calls (who can reach you and where).

Alternatively, you can direct all incoming calls to a specific number using direct call forwarding. This feature bypasses the status by directing all calls to the selected destination (number, service, group, colleague) regardless of the date, time or type of caller.

From this Status page you can:

  1. Have the Virtual Assistant use your schedules to automatically determine your status.
  2. Change your status manually.
  3. Create a new status.
  4. Delete a status.
  5. Preview a status, including its call filtering and call forwarding rules.
  6. Change your call forwarding rules (where to route your calls).
  7. Change your call filtering preferences (who can reach you).
  8. Add a special event (similar to a calendar entry with a beginning and end date).
  9. Test your call forwarding settings for any given date.

Automatic Call Forwarding Status

It may be easier and more convenient for you to let the Virtual Assistant automatically determine your status based on your call forwarding schedules. These schedules specify your usual work days and hours, lunch period, weekends or days off, vacation periods and holidays. In doing so, you avoid having to change your status manually several times on routine days.

To let the Virtual Assistant determine your status automatically based on your schedules:

  • From the main menu, click Call Forwarding > Status.
  • Click the status dropdown list and select Back to Schedule. If this option is not available, it's because the option is already active.
  • Your status will be automatically saved.

During non-routine periods (a meeting for example), you will need to manually set your status. See Manually Set Your Status for details. To change how calls are handled for a status, see Call Forwarding Rules and Call Filtering Preferences.

Manually Set Your Status

You can change your status at any time if you don't want the Virtual Assistant to automatically determine your status based on your schedules:

  • From the main menu, click Call Forwarding > Status.
  • Select a new status from the status dropdown list.
  • Fill in the start/end date and time fields as required. If you choose a start date and time other than now, the new status will be saved as a Special Event. See Status Options for details.
  • Click Apply to save the new status.

Add a Status

You can create a new status with specific call filtering and call forwarding rules.

  • From the main menu, click Call Forwarding > Status.
  • Click the status dropdown list and select New.
  • Enter a Name for the new status. This field will be displayed in the list of statuses.
  • Enter a Description for the new status. This field may eventually be used by the Virtual Assistant to communicate your status to your colleagues and contacts.
  • Set the call forwarding rules.
  • Set the call filtering preferences.
  • Click Save to create the new status.

If you wish, you can assign the new status to a schedule. This is useful if you want the Virtual Assistant to apply this status in automatic mode. See Schedules to assign a status or Automatic Status for details.

Delete a Status

You can only delete a status that you created. Pre-defined statuses cannot be deleted.

  • From the main menu, click Call Forwarding > Status.
  • Click the status dropdown list and click the  Edit icon next to the status that you wish to delete.
  • Click the Delete button and confirm.

Modify a Status

You can modify any status, including its name, description, call filtering and call forwarding rules.

  • From the main menu, click Call Forwarding > Status.
  • Click the status dropdown list and click the  Edit icon next to the status that you wish to modify.
  • Modify the Name and Description as required.
  • Modify the call filtering and call forwarding as required.
  • Click Save to apply the changes or, to create a new status from your changes, enter a name next to the Save As button and click Save As.

Preview a Status

Before activating a status, you can preview its settings, including its call filtering and call forwarding rules.

  • From the main menu, click Call Forwarding > Status.
  • Click the status dropdown list and click the  Edit icon next to the status that you wish to preview.
  • A popup window will display its settings.
  • Click Cancel to close the window.

Add a Special Event in your Schedules

A special event is comparable to a calendar entry with a beginning and end date and time to which you can assign a status. The status assignment is useful if you want the Virtual Assistant to apply this status automatically for calls received during the event. See Automatic Status for details.

  • From the main menu, click Call Forwarding > Status.
  • Click the  Calendar Icon next to the status dropdown list.
  • Fill in the start/end date and time fields as required. See Special Event Options for details.
  • Enter a name for the new event next to the Save As button and click Save As.

Manually Set Status Options

When manually assigning a status, you are required to specify when and for how long you want it to be applied: start date and time and end date and time.

Starting Now: Select this option to make the status effective immediately. The From field will be automatically set to the current date and time.

Schedule: Select this option to specify the beginning and end date of the status. When selecting this option, a new field will appear in which you must enter a descriptive name for the new special event that will be added into your schedules.

From: Enter the date and time when the status becomes active (format YYYY/MM/DD HH:mm). Alternatively, click the calendar icon to select a date using the wizard.

Until: Enter the date and time when the status become inactive (format YYYY/MM/DD HH:mm). Click the calendar icon to select a date using the wizard.

Special Event Options

When creating a special event, you are required to specify its duration and to assign a status to it.

Starting Now: Select this option to make the status effective immediately. The From field will be automatically set to the current date and time.

Schedule: Select this option to specify the beginning and end date of the status. When selecting this option, a new field will appear in which you must enter a descriptive name for the new special event that will be added into your schedules.

From: Enter the date and time when the status becomes active (format YYYY/MM/DD HH:mm). Alternatively, click the calendar icon to select a date using the wizard.

Until: Enter the date and time when the status become inactive (format YYYY/MM/DD HH:mm). Click the calendar icon to select a date using the wizard.

Status Profile: Select a status from the dropdown list or click New to create a new status.

Predefined Statuses

The Virtual Assistant populates your account with predefined statuses to meet most common call forwarding needs. You can choose and apply any status from this list:

  • Unavailable: How you want your calls handled when you are not available for work.
  • Working: How you want your calls handled when you are at work.
  • In-Meeting: How you want your calls handled when you are working but in a meeting.
  • Out-of-Office: How you want your calls handled when you are not at your office.
  • On vacation: How you want your calls handled when you are on vacation or during holidays.
  • On Business Trip: How you want your calls handled when you are on a business trip or at a convention.
  • After Hours: How you want your calls handled outside of your normal working hours (after 5pm during weekdays for example).
  • Weekends: How you want your calls handled during weekends.

Each status is assigned with a set of instructions specifying how to handle your calls (who can reach you and where). To change how calls are handled for a status, see Call Forwarding Rules and Call Filtering Preferences.

Some statuses are already assigned to a schedule allowing the Virtual Assistant to automatically determine your status depending on the date and time of the incoming call. However, not all statuses need to be assigned to a schedule. For example:

  • Status Working is linked to the Working Hours schedule by default.
  • After Hours is linked to the After Hours schedule by default.
  • Status Weekends is linked to the Weekend schedule by default.

To assign a status to a schedule, see Assign a status to a schedule.

Direct Call Forwarding

Direct call forwarding allows you to forward all incoming calls to a specific destination and bypass the sophisticated status-based call handling process. You simply choose a single destination where the Virtual Assistant must direct all incoming calls, regardless of the date, time or type of caller.

The Virtual Assistant populates your account with predefined direct call forwarding statuses based on your list of phone numbers. To send all your incoming calls to a specific destination:

  • From the main menu, click Call Forwarding > Status.
  • Click the status dropdown list and select the appropriate status identified by a green arrow (All Calls to Voice Mail, All Calls to Mobile, etc.). These statuses are populated from your list of phone numbers found under Settings > Phone Numbers. If you wish to forward your calls to a phone number that is not in the list, you will need to first add the number in your locations. See Phone Numbers for details.
  • All calls will be directed to the selected location.

Note: Direct Call Forwarding does not use call filtering.

Call Filtering Preferences

Call Filtering Groups

Call Filtering Preferences allow you to define which callers can reach you. For example, you may choose to take calls only from friends and family when on vacation. To determine if a caller is "Family", "Friend" or "Customer", the Virtual Assistant uses contact groups. All groups defined in your account can be used for call filtering purposes.

Predefined Groups: The Virtual Assistant populates your account with predefined groups to which some contacts are already assigned.

  • Colleagues: All company employees listed under Contacts > Colleagues are automatically included in this group by default.
  • Personal Contacts: All contacts listed under Contacts > Personal Contacts will be included in this group by default.
  • Shared Contacts: These are the company shared contacts listed under Contacts > Shared Contacts. Only authorized company employees can access and use the Shared Contacts group. Company administrators grant and revoke permissions for specific employees to access shared contacts.
  • Voice Directory: These are the contacts that can be selected by name using the Virtual Assistant's voice commands to call them or send them voice emails and text messages. For company employees, the Voice Directory always includes the list of colleagues. You must select and assign contacts to this group to make them accessible by name using speech.

User-Defined Groups: You can create and add as many groups as needed. 

  • Customers: You can create and use the Customers group for all your customers.
  • Family: You can create and use the Family group for all your family members.
  • Friends: You can create and use the Friends group for all your friends.

To assign a contact to a group or to create a new group, see Contacts for details.

Call Importance Filtering

Once you have selected which groups of callers can reach you, you may choose to take All Calls or only Important Calls from the selected group(s). For "Important Calls", the Virtual Assistant will ask callers if their call is important. Callers who answer "Yes" will be forwarded to you at the destination(s) where you want to take calls. Callers who answer "No" will be sent to your voice mail.

Define Call Filtering Preferences

To set your call filtering preferences:

  • From the main menu, click Call Forwarding > Status.
  • If needed, change your status.
  • Click the  Edit icon next to the status dropdown list.
  • Click the  Insert New Filter icon.
  • Check the box next to the groups of callers to whom the new filter will apply. Each time you select a group, it is added to the list of groups handled by this filter. Callers that do not fall within a filtered group will be sent to your voice mail. 
  • Check the icon preceding the arrow pointing to the call destinations box to specify if the filter forwards **[insert icon] All Calls or only  Important Calls from the selected group(s). For "Important Calls", the Virtual Assistant will ask callers if their call is important. Callers who answer "Yes" will be forwarded to you at the destination(s) where you want to take calls. Callers who answer "No" will be sent to your voice mail.
  • Set the call forwarding rules for this group.
  • Click Save to apply the changes.

Call Forwarding Rules

Call forwarding rules allow you to specify one or several phone numbers (or other locations such as services or colleagues if you are a company user or employee) where you want to be reached simultaneously or sequentially. When no location is specified, the Virtual Assistant sends calls directly to your voice mail.

  • Simultaneous call forwarding: An incoming call will ring at several phone numbers at once.
  • Sequential call forwarding: The Virtual Assistant will direct the incoming call to one set of phone numbers (sequence) and if you don't pick up after the maximum number of rings, it will try to reach you at other locations. Each call sequence contains one or many phone numbers dialed simultaneously. You can have as many call sequences as required. See Examples of Call Forwarding Sequences for details. 

To set your call forwarding rules:

  • From the main menu, click Call Forwarding > Status.
  • If needed, change your status.
  • Click the Edit icon next to the status dropdown list.
  • Click the  Insert New Filter icon.
  • If needed, set your call filtering preferences.
  • Add a number where you can be reached:
    • Simultaneous ringing: Click Add Destination to add a number to dial simultaneously in the same sequence.
    • Sequential ringing: Click Add Sequence and under the new sequence click Add Destination to add a number to dial only if you did not answer the call at the previous number sequence.
  • Use the dropdown list to select a phone number, a colleague, a group or a service. If you wish to forward calls to a phone number that is not in the dropdown list, you will need to add it under Settings > Phone Numbers. See Phone Numbers for details.
  • Rings: Set the number of times the call will ring before redirecting it to the next call sequence (if any) or sending it to voice mail.
  • If you wish to change the order of call sequences, click the up or down arrows.
  • Click Save to apply the changes or, to create a new status from your changes, enter a name next to the Save As button and click Save As.

Call Options

Call Options set default settings for general call answering options such as how to greet callers, announce your status to callers, play a message when transferring calls, etc.

To access Call Options, click Call Forwarding > Call Options in the main menu.

Messages played when transferring calls

You can choose to play a message while the Virtual Assistant is transferring a call to you or to a colleague. Options include playing the default system message, a custom message or no message at all.

Separate audio message settings apply to calls transferred to you and calls transferred to a colleague (if you are using a company employee account).

  • None: Do not play a message. Calls will simply be routed without playing a message.
  • System Message: The default system message will be played to people who call you. Click the audio icon to listen to the default system message in English and in French.
  • My Personal Message: Select this option to play your custom message to people who call you. If you want to change your custom message, you can either select a different one from the dropdown list of available custom and system prompts or use one of the methods to create a new one. See Add a Custom Voice Message for details.

Add a Custom Voice Message

There are different methods to create and use custom voice messages to greet people who call you:

  • You can record the audio message yourself on the phone using the REC service. You can choose to either dial the REC service on a phone number or internal extension, or you can also have the system call you and offer you to record your custom voice prompt using REC. The newly recorded custom message will automatically be saved and assigned to its selected use.
  • You can upload an existing audio file. You can choose to upload an audio file that has been previously recorded in WAV format.
    • Click Upload Message to upload a custom voice prompt to your account. 
    • Click the Choose File button to select the files containing the custom messages in English and in French.
    • Click Submit to upload the custom message and have it automatically saved and assigned to its selected use. 
    • Once the file is uploaded, click the audio icon to listen to the custom messages in English and in French.

To record a WAV file yourself without using the built-in REC service, you need to be familiar with the audio recording tools available on your computer. These tools depend on the type of computer and operating system used. Below are links to the common tools used to record WAV files:

Greet Known Callers

Select System Message to greet callers by name. To be greeted by name, callers must be listed in your personal contacts or company directory. See Contacts for details.

Play sound for option to access assistant using star (*)

Check this option to have the system play a sound immediately after answering people who call you. This sound will be a signal for you to press STAR (*) in order to access the Virtual Assistant service and login with your user ID and PIN to open a phone session. This feature is useful when you need to access your assistant from phone numbers not associated with your account.

Play my status before taking voice messages

Check this box to have the Virtual Assistant announce your status to people who call you when you cannot take their call. For example, "Karen Smith is currently in a meeting" or "Bob Freeman is out-of-the-office until next Thursday".

Receive copy of voice mail when transferred to colleague

Check this box to get a copy of any voice mail left to the colleague to whom you transferred your calls. This happens when people who call you get transferred to your colleague who does not answer. The caller ends up leaving a voice mail in the colleague's mailbox.  This option enables you to get a copy of the voice message.

Secondary email address

Enter a secondary email address where you want to receive the copy of any voice messages left to the colleague to whom you transferred your calls. If you leave this field empty, the voice mail copies will be sent to your account email.

Schedules

To access the Schedules page, click Call Forwarding > Schedules in the main menu.

Schedules help you define how you want the Virtual Assistant to handle your incoming calls during specific dates and times. You can assign a status to each scheduled period. This feature is especially useful when you want the Virtual Assistant to automatically determine your status depending on the day or time of the incoming call. For example:

  • Status Working is linked to the Working Hours schedule by default.
  • Status After Hours is linked to the After Hours schedule by default.
  • Status Weekends is linked to the Weekend schedule by default.

Each status is defined by a set of instructions specifying how to handle your calls (who can reach you and where). See Status for details.

There are two types of call forwarding schedules:

  • Weekly Schedules: Defines your weekly recurring call forwarding rules for weekdays and weekends. Default weekly call forwarding schedules are automatically created for you when you first subscribe to the Virtual Assistant services. You can also create as many custom weekly call forwarding schedules as you need.
  • Special Events: Defines specific periods of the year such as holidays and vacation time. Special Events take precedence over the Weekly Schedules.

Every schedule is subject to a priority level in case timeframes overlap between schedules. See Schedule Priorities for details.

From the Schedules page, you can:

  1. Create a schedule or special event.
  2. Delete a schedule or special event.
  3. Modify a schedule or special event.
  4. Export a list of schedules to a PDF or CSV file.

Schedule Priorities

Call Forwarding Schedules are applied based on priority levels. For example, a special event such as a vacation will have precedence over your regular weekly schedule. Accordingly, during your vacation, your calls will be forwarded based on your vacation settings rather than your regular weekly settings. Priorities are as follows:

  • Direct Call Forwarding
  • Special events
  • Weekly Schedule
    • Weekends
    • Lunch
    • After Hours
    • Working Hours

Create a Weekly Schedule or a Special Event

  • From the main menu, click Call Forwarding > Schedules.
  • Click the New button in the Weekly Schedule or Special Events section.
  • A new screen will enable you to configure the schedule.
  • Fill in the fields as required. See Weekly Schedule Options or Special Events Options for details.

Delete a Weekly Schedule or Special Event

To delete a weekly schedule or special event:

  • From the main menu, click Call Forwarding > Schedules.
  • Check the box next to the name of the weekly schedule or special event that you want to delete.
  • Click the Delete button.
  • A confirmation window will open.
  • Click OK to confirm the deletion.

Modify a Weekly Schedule or Special Event

  • From the main menu, click Call Forwarding > Schedules.
  • Click the name of the schedule to modify (Working Hours, After Hours, Weekends or any other custom schedule that you have previously created).
  • A new screen will display to edit the schedule.
  • Edit the fields as required. See Weekly Schedule Options or Special Events Options for details.
  • Click Save to apply changes.

Weekly Schedule Options

Timeframe Name

Enter a descriptive name for your new weekly schedule.

Days

Check the boxes corresponding to the days of the week to which this schedule applies. For example, check boxes M, T, W, T, F for Monday, Tuesday, Wednesday, Thursday and Friday. Check Enable this schedule for all weekdays to check all days of the week.

Timeframe

Enter your work hours Start Time and End Time. To apply a 24-hour period, check Enable this schedule all day long instead of setting a start and end time.

Lunch Schedule

To create specific schedule for your lunch break, check Add Lunch Schedule. A new weekly lunch schedule will be created under the Weekly Schedule section. You can modify the Lunch schedule after saving the current schedule.

Status Profile

Use the dropdown list to select a status that will be assigned to the schedule. For example, you could associate a lunch schedule with the Unavailable status. This feature is especially useful when you want the Virtual Assistant to automatically determine your status depending on the day or time of the incoming call. If you wish to use a custom status, you will need to create it first. See Add a Status for details.

Special Event Options

Timeframe Name

Enter a descriptive name for your new special event.

Timeframe

Enter the Start Date and End Date of the event.

Status Profile

Use the dropdown list to select a status that will be assigned to the event. For example, you could associate a Vacation schedule with the On Vacation status. This feature is especially useful when you want the Virtual Assistant to automatically determine your status depending on the day or time of the incoming call. If you wish to use a custom status, you will need to create it first. See Add a Status for details.

Create a Lunch Schedule

  • From the main menu, click Call Forwarding > Schedules.
  • In the Weekly Schedule section, click Working Hours.
  • Check the Add Lunch Schedule box.
  • Click Save to apply the changes.
  • You will see a new entry named Lunch under the Weekly Schedule table.
  • You must now configure your Lunch Schedule. See Modify a Lunch Schedule.

Modify a Lunch Schedule

  • From the main menu, click Call Forwarding > Schedules.
  • Click Lunch in the Weekly Schedule section. If you don't see a Lunch schedule, refer to Create a Lunch Schedule.
  • Follow the instructions under Modify a Schedule.

Assign a Status to a Schedule or Event

  • From the main menu, click Call Forwarding > Schedules.
  • Click the name of the schedule to which you want to assign a status.
  • A new screen will enable you to edit the schedule.
  • Using the Status Profile dropdown list, select a status that will be assigned to the event. If you wish to use a new custom status, you will need to create it first. See Add a Status for details.
  • Click Save to apply changes.

Examples of Call Forwarding Sequences

Example 1: Simple one-number call forwarding

Route calls to my extension at the office. If I don't pick up after 4 rings, send the call to voice mail.

  • Call Sequence: 1
  • Destination Type: Phone Number
  • Phone Number: Main SIP (Extension)
  • Number of Rings: 4
Example 2: Sequential Call Forwarding to 2 numbers

Route calls to my extension at the office. If I don't pick up after 3 rings, reroute the call to my cell phone. If I don't pick up after 4 rings, send the call to voice mail.

  • Extension
    • Call Sequence: 1
    • Destination Type: Phone Number
    • Phone Number: Main SIP (Extension)
    • Number of Rings: 3
  • Cell
    • Call Sequence: 2
    • Destination Type: Phone Number
    • Phone Number: Mobile
    • Number of Rings: 4
Example 3: Simultaneous Call Forwarding to 2 numbers
Route calls to my extension AND my cell phone. If I don't pick up after 4 rings, send the call to voice mail.
  • Extension
    • Call Sequence: 1
    • Destination Type: Phone Number
    • Phone Number: Main SIP (Extension)
    • Number of Rings: 4
  • Cell
    • Call Sequence: 1
    • Destination Type: Phone Number
    • Phone Number: Mobile
    • Number of Rings: 4
Example 4: Mix of simultaneous and sequential call forwarding

Route calls to my extension AND my cell phone. If I don't pick up after 4 rings, reroute call to my residential phone. If I don't pick up after 3 rings, send call to voice mail.

  • Extension
    • Call Sequence: 1
    • Destination Type: Phone Number
    • Phone Number: Main SIP (Extension)
    • Number of Rings: 4
  • Cell
    • Call Sequence: 1
    • Destination Type: Phone Number
    • Phone Number: Mobile [1+ (XXX) XXX-XXXX]
    • Number of Rings: 4
  • Home
    • Call Sequence: 2
    • Destination Type: Phone Number
    • Phone Number: Home [1+ (XXX) XXX-XXXX]
    • Number of Rings: 3

Export Schedules

The Web portal allows you to export the list of schedules and special events to CSV or PDF file.

Export Schedules to a CSV File

To export a list of call forwarding schedules or special events to a CSV file:

  • From the main menu, click Call Forwarding > Schedules.
  • Select the schedules or special events to export:
    • One or several schedules or special events: Check the box next to the name of the schedules or special events to export.
    • All schedules or special events: Check the box at the top of the section next to the Schedule or Event Name header. All schedules or special events will automatically be checked.
  • Click the  CSV button to open the export window.
  • By default the file is named WeeklyCallForwardingSchedule.csv or SpecialEventsCallForwarding.pdf and is ready to be saved to a directory on your computer.
    • Change the file name if needed but keep the CSV extension. Example: rename WeeklyCallForwardingSchedules.csv to MySchedules.csv.
    • Make sure that you are saving the file to the desired directory.
  • Click Save.

Export Schedules to a PDF Document

To export a list of call forwarding schedules or special events to a PDF file:

  • From the main menu, click Call Forwarding > Schedules.
  • Select the schedules or special events to export:
    • One or several schedules or special events: Check the box next to the name of the schedules or special events to export.
    • All schedules or special events: Check the box at the top of the section next to the Schedule or Event Name header. All schedules or special events will automatically be checked.
  • Click the  PDF button to open the export window.
  • The PDF document will automatically open in a new window and be saved to a default directory on your computer.

Call Forwarding Test

The Call Forwarding Test enables you to check how your calls will be forwarded at specific dates. You don't need to receive actual calls to test your forwarding schedules. Simply enter the date and time to check and click Test.

  • From the main menu, click Call Forwarding > Test .
  • Enter the date and time to be tested (format YYYY/MM/DD HH:mm). Alternatively, click the calendar icon to select a date using the wizard.
  • Click the Test button.
  • The screen will display the status that would apply for that date and time and the phone numbers where your calls will be routed.