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SMS Options

 

You can receive and send text messages using your Smart Number if your subscription includes this feature. All your incoming SMS messages are automatically sent to your Web Portal and mobile app but you can also select to receive a copy of each new text message by email, as an SMS to your mobile phone and/or by phone through the Virtual Assistant. 

From this SMS Options page, you can set the default methods to receive copies of your new SMS messages:

  1. Receive text messages on your email and mobile phone
  2. Have the Virtual Assistant call you and read you the text message on the device of your choice.

To access your SMS Options, click Settings > SMS Options in the main menu.

Check if SMS is Activated

To check if SMS is activated on your Smart Number:

  • Click Settings > Phone Numbers from the main menu.
  • In the Smart Numbers section, check if the SMS option is enabled for a Smart Number. 
    • the SMS option is enabled if the SMS icon next to the Smart Number is not dimmed.
    • the SMS option is disabled if the SMS icon next to the Smart Number is dimmed.
  • If you wish to enable SMS on your Smart Number, see Activate SMS Reception for details.

Enable / Disable SMS Reception

If you are using a corporate account, you must contact your company administrator if you want to enable the SMS option on your Smart Number. If you own and pay for your single user account, you are allowed to manage your Smart Number options.

  • From the main menu, click Settings > Phone Numbers.
  • In the Smart Numbers section, click the Edit icon to edit the Smart Number options.
  • Check or uncheck the SMS Reception (SmartSMS) option to enable or disable this feature.
  • Click Next.
  • Review the changes then check the box Inform the customer if you want to receive a confirmation email.
  • Click Confirm to apply the changes.

If you enabled SMS reception on your Smart Number, you can now specify where you want the Virtual Assistant to send you copies of your new text messages. See SMS Options Settings for details.

Configure SMS Options

To configure how SMS messages are handled by the Virtual Assistant:

  • From the main menu, click Settings > SMS Options.
  • Check all options you wish to activate. See SMS Options Settings for details.
  • Click Save to apply changes.

SMS Options Settings

Incoming SMS messages are automatically sent to your Web Portal and mobile app but you can also choose to receive a copy of your text messages by email and SMS on your mobile phone.

Check any of the options below to activate them, or uncheck them to deactivate.

Email them to me

Check this box to receive a copy of your incoming text messages as emails.

Send them as SMS to my mobile phone

Check this box to receive a copy of your incoming text messages by SMS to your mobile phone defined under Settings > Phone Numbers.

Call me and read them to me on my phone

Check this box to have the Virtual Assistant call you each time you receive a new SMS message and offer to read it to you on the phone. You will have the option to reply to the SMS using your own voice that may be accompanied with a voice transcription. Use the dropdown list to select the phone number where you want to be reached. If you prefer to be contacted on a phone number that is not in the dropdown list, go to Settings > Phone Numbers to add the phone number. See Phone Numbers for details.