Call Logs - Voice Commands
Call Logs - Voice Commands
The Virtual Assistant logs basic information on every call you make and receive on the Virtual Assistant services (i.e. your Smart Number or virtual receptionist if you have a corporate account).
The Virtual Assistant enables you to use speech commands over the phone to review your call logs and call back people you called or who called you. You can listen to the details of each call made or received, then decide whether you want to call back that number or listen to the next call logged. The telephone number and caller names are read to you over the telephone using Text-to-Speech (TTS) technology.
Note that you can also access and review your call logs and call back people from your Web Portal and Mobile App. Other operations on call logs can only be accessed on the Web Portal. See Call Logs on Web Portal for details.
The following options are available at the main menu level immediately after login:
Other options are also available from the call logs level. See Commands while listening to call logs for further options.
Read today's call logs
You can ask the Virtual Assistant to read your today's call logs (calls made and calls received) directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
READ MY CALL LOGS OF TODAY OR READ MY CALLS RECEIVED TODAY OR READ MY CALLS MADE TODAY
|
8 1 |
| See Commands while listening to call logs for further options. | See Commands while listening to call logs for further options. |
Read yesterday's call logs
You can ask the Virtual Assistant to read your yesterday's call logs (calls made and calls received) directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
READ MY CALL LOGS OF YESTERDAY OR READ MY CALLS RECEIVED YESTERDAY OR READ MY CALLS MADE YESTERDAY
|
8 2 |
| See Commands while listening to call logs for further options. | See Commands while listening to call logs for further options. |
Read call logs of a specific weekday
You can ask the Virtual Assistant to read your call logs of a specific date (calls made and calls received) directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
| SAY | OR PRESS |
|---|---|
|
READ MY CALL LOGS OF {name weekday: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday or Sunday} OR READ MY CALL RECEIVED ON {name weekday: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday or Sunday} OR READ MY CALL MADE ON {name weekday: Monday, Tuesday, Wednesday, Thursday, Friday, Saturday or Sunday}
|
8 3 {weekday} Weekday options are: 1 = Sunday |
| See Commands while listening to call logs for further options. | See Commands while listening to call logs for further options. |
Commands while listening to call logs
While listening to the call log information or immediately after, you can say or enter one of the following commands:
| TO... | SAY | OR PRESS |
| skip to next call in the logs | NEXT | # |
| go to previous call in the logs | PREVIOUS | |
| replay current call information | REPLAY | 1 |
| call back the number | CALL BACK | 8 |
| go to first call in the logs | FIRST | |
| go to last call in the logs | LAST |
Note that if you say commands such as NEXT while processing the last call in your call logs, the Virtual Assistant will take you back to the main menu.
Refresh call logs
All calls made or received using your Virtual Assistant are automatically saved in your call logs and made accessible by phone using speech commands. However your local and internal calls made directly using your office extensions are only added into your call logs using the Refresh function on the Web Portal. See Update call logs in the Web portal help.