Contacts - Voice Commands

The Virtual Assistant gives you access to your contacts and your colleagues (if you are part of a company account) to call them, send them voice emails and text messages, or simply get their contact information such as their address, title and company name using speech commands over the phone.

If you are using a company account, you will automatically get access to your company's employee directory. You may also access the company's shared contacts (suppliers, consultants, etc. ) with the permission of your company account administrator.

The number of contacts that you can access by phone using voice commands is limited (the default maximum is usually 500). Contact your customer service or your company account administrator if you need to access more contacts. Your voice directory should include the contacts that you most often communicate with by phone or email. Not all contacts meet this criteria. A smaller number of contacts in your voice directory results in better name recognition.

Note that you can also access your contacts to call them, text them and view their details on the Web Portal and Mobile App. The more complex contact management functions such as viewing contact call logs, importing and exporting contacts, and syncing contacts with CRM systems can only be accessed on the Web Portal. See Contact Management on Web Portal for details.

The following options are available at the main menu level immediately after login:

Call contacts
Dial a number
Send voice messages and emails to contacts
Synchronize contacts
Access contact information

Call a contact

You can have the Virtual Assistant dial a contact directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
CALL CONTACT At the prompt, say {contact name}. OR CALL{contact name} ON {telephone type} Telephone types are : Business phone Home phone Mobile phone The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact.	# {contact last and first name} on keypad # See Enter contact names using the keypad for details. The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact. 8 (call contact)
By default, the Virtual Assistant will offer to dial the preferred number associated with the contact or the last number dialed to reach the contact. At the prompt, say YES or NO to confirm the phone number. (if NO) The Virtual Assistant will offer to dial the next phone number associated with that contact. Say YES or NO to confirm the phone number.	By default, the Virtual Assistant will offer to dial the preferred number associated with the contact or the last number dialed to reach the contact. At the prompt, press 1 (YES) or 2 (NO) to confirm the contact name and telephone number. (if NO) The Virtual Assistant will offer to dial the next phone number associated with that contact. Press 1 (YES) or 2 (NO) to confirm the phone number.
If the phone number includes an extension, the Virtual Assistant will read it to you on the phone to enable you to either say it to the receptionist who answers or enter it on your telephone keypad if the call is answered by an auto-attendant.	(if YES) # (if NO) specify the phone number as follows: 11 (business phone) 22 (second business phone) 33 (home phone) 55 (mobile phone)
	If the phone number includes an extension, the Virtual Assistant will read it to you on the phone to enable you to either say it to the receptionist who answers or enter it on your telephone keypad if the call is answered by an auto-attendant.

Note that the Virtual Assistant will not offer to dial phone numbers that are not correctly formatted or for which you don't have the required call permissions. See Badly formatted phone numbers in the Web Portal help.

Access Contact Information

You can ask the Virtual Assistant to read specific contact information (address, email, etc.) directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
LOOKUP {contact name} OR LOOKUP CONTACT At the prompt, say the contact name. The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact.	# {contact last and first name} on keypad # See Enter contact names using the keypad for details. The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact.
At the prompt, choose the type of information to lookup: EVERYTHING OFFICE PHONE FAX NUMBER HOME PHONE MAIL ADDRESS MOBILE PHONE JOB INFORMATION E-MAIL COMPANY NAME	Choose the type of information to lookup: # (everything) 1 (office phone) 2 (fax number) 3 (home phone) 4 (mail address) 5 (mobile phone) 6 (job information) 7 (email) 8 (company name)

SAY

OR PRESS

LOOKUP {contact name}

OR

LOOKUP CONTACT
At the prompt, say the contact name.

The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact.

# {contact last and first name} on keypad #

See Enter contact names using the keypad for details.

The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact.

At the prompt, choose the type of information to lookup:

EVERYTHING
OFFICE PHONE
FAX NUMBER
HOME PHONE
MAIL ADDRESS
MOBILE PHONE
JOB INFORMATION
E-MAIL
COMPANY NAME

Choose the type of information to lookup:

# (everything)
1 (office phone)
2 (fax number)
3 (home phone)
4 (mail address)
5 (mobile phone)
6 (job information)
7 (email)
8 (company name)

Refresh / synchronize contacts

This feature is only available if you configured your account to use the contacts on your mail server (i.e. Google or Microsoft). By default, your Voice Directory is updated each time you make changes to your contacts on the Web Portal. For details, see Contacts on Web Portal.

You can synchronize your contacts on demand using voice commands directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
SYNCHRONIZE MY CONTACTS OR REFRESH MY CONTACTS	# 9

SAY

OR PRESS

SYNCHRONIZE MY CONTACTS

OR

REFRESH MY CONTACTS

# 9

Dial a number

When you need to call someone who is not listed in your contacts, you can ask the Virtual Assistant to dial a number directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
DIAL {phone number} OR DIAL NUMBER At the prompt, dictate the number to dial.	9 {telephone number} on keypad #
At the prompt, say YES or NO to confirm the phone number.	If the phone number includes an extension, the Virtual Assistant will read it to you on the phone to enable you to either say it to the receptionist who answers or enter it on your telephone keypad if the call is answered by an auto-attendant.
If the phone number includes an extension, the Virtual Assistant will read it to you on the phone to enable you to either say it to the receptionist who answers or enter it on your telephone keypad if the call is answered by an auto-attendant.

SAY

OR PRESS

DIAL {phone number}

OR

DIAL NUMBER
At the prompt, dictate the number to dial.

9 {telephone number} on keypad #

At the prompt, say YES or NO to confirm the phone number.

If the phone number includes an extension, the Virtual Assistant will read it to you on the phone to enable you to either say it to the receptionist who answers or enter it on your telephone keypad if the call is answered by an auto-attendant.

Note that the Virtual Assistant will not offer to dial phone numbers that are not correctly formatted or for which you don't have the required call permissions. See Badly formatted phone numbers in the Web Portal help.

Add a contact

You cannot add a contact using the voice interface of the Virtual Assistant.

The Web Portal interface offers 3 ways to add contacts to your voice directory:

Add contacts manually, one at a time.
Import contacts from a CSV file.
Connect and sync your contacts on Google or Microsoft mail servers. These are the only known mail servers that make their contacts accessible remotely to the Virtual Assistant.

For details, see Contacts on Web Portal.

Edit contacts

You cannot edit contacts using the voice interface of the Virtual Assistant.

Contacts are managed on the Web Portal. For details, see Edit Contacts on Web Portal.

Delete contacts

You cannot delete a contact by phone using the Virtual Assistant's touchtone or voice commands.

Contacts are managed on the Web Portal. For details, see Delete Contacts on Web Portal.

Enter contact names using the keypad

Most telephone keypads have letters on their keys. To enter a contact name using the keypad, spell the last and first name of the contact by pressing the keys corresponding to the letters to enter. You don't have to enter the full last name and first name. Enter sufficient letters for the Virtual Assistant to find a match in your contacts.

For example, to spell "John Doe" you would press the following keys: 5646363.

1	2 abc	3 def
4 ghi	5 jkl	6 mno
7 pqrs	8 tuv	9 wxyz
*	0 +	#

Follow these guidelines when spelling contact names on the keypad:

Do not enter any special characters such as the space between the last and first name or dashes (-) in composed names.
Do not enter any middle name or initial.
Use English-equivalents to any foreign language letters. For example, use E for é.

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