Emails - Voice Commands
The Virtual Assistant enables you to access and manage your emails by phone using speech commands. It accesses your email account (Inbox) and reads your emails to you over the phone using Text-to-Speech (TTS). While listening to your messages, you can use voice commands to reply, archive, delete or forward them to your contacts or colleagues.
The following options are available at the main menu level immediately after login:
- Send an email
- Listen and reply to new emails
- Listen and reply to archived emails
- Listen and reply to emails from a contact
See Commands while listening to emails for the commands available once you access an email.
Send an email
You can record a voice message and email it to one or several contacts directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
When you compose or reply to an email, the Virtual Assistant records the message as WAV audio file and emails it as an attachment to the selected recipient (contact). If you have the voice-to-text option, the Virtual Assistant will offer to send a text transcription of your recorded message as the email body in addition to attaching its WAV audio file.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
SAY |
OR PRESS |
|---|---|
|
SEND AN EMAIL TO {contact name} OR SEND AN EMAIL The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact. |
2 3 {contact last and first name} on the keypad # See Enter contact names using the keypad for details. The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact. |
|
{record message} # OR {record message} and stop talking |
2 (record message) {record message} # OR {record message} and stop talking |
|
At the prompt, say YES or NO to confirm your message. |
1 (save message) OR 2 (replay message) OR 3 (discard message) |
Listen to emails
You can ask the Virtual Assistant to read your new and archived emails directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
SAY |
OR PRESS |
|---|---|
|
READ MY NEW EMAILS OR READ MY ARCHIVED EMAILS |
2 1 OR 2 2 |
| See Commands while listening to emails for further options. | See Commands while listening to emails for further options. |
Listen to emails from a contact
You can ask the Virtual Assistant to read your emails from a specific contact directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
SAY |
OR PRESS |
|---|---|
|
READ EMAILS FROM CONTACT {contact name} OR READ EMAILS FROM CONTACT |
2 # {contact last and first name} using keypad # See Enter contact names using the keypad for details. The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact. |
| See Commands while listening to emails for further options. | See Commands while listening to emails for further options. |
Forward an email to a contact
While the Virtual Assistant reads an email in your Inbox, you can choose to forward a copy of the email to one or several contacts. The intended recipient(s) must already be in your Voice Directory made of your personal contacts, colleagues and shared contacts if you are part of a company account.
You can also record a voice message and attach it as a WAV audio file to the forwarded email to provide additional information to the recipient(s). If you have the voice-to-text option, the Virtual Assistant will offer to send a text transcription of your recorded message as the email body in addition to attaching its WAV audio file.
You must first ask the Virtual Assistant to read the email to be forwarded directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.
The following commands are based on how you configured your phone sessions. See Voice Interface for details.
SAY |
OR PRESS |
|---|---|
|
READ MY NEW EMAILS OR READ MY ARCHIVED EMAILS |
2 1 OR 2 2 |
|
Navigate to the email that you want to forward. See Commands while listening to emails for further options. |
Navigate to the email that you want to forward. See Commands while listening to emails for further options. |
|
SEND A COPY |
3 (send copy) |
|
At the prompt, say {contact name} |
{contact last and first name} using keypad # See Enter contact names using the keypad for details. The Virtual Assistant will inform you if it finds multiple name matches and help you select your contact. |
|
At the prompt, say YES or NO confirm the name of the contact. At the prompt, say YES or NO add another contact. |
1 (add another contact) OR 2 (record) |
| At the prompt, say YES or NO to include a voice message. |
At the prompt, confirm if you want to record a message: |
|
(if YES) {record message} # or {record message} and stop talking |
(if YES) {record message} # or {record message} and stop talking |
|
At the prompt, say YES or NO to confirm your message. |
1 (save message) OR 2 (replay message) OR 3 (discard message) |
Commands while listening to emails
While listening to an email or immediately after, you can say or enter one of the following commands:
TO... |
SAY |
OR PRESS |
|---|---|---|
| skip to next email in my mailbox | NEXT | # |
| replay current email | REPLAY | 1 |
| reply to sender |
REPLY TO SENDER {record message} # At the prompt, say YES or NO to confirm your note.
|
2 1 {record message} # 1 (save ) OR 2 (replay) OR 3 (discard) |
| reply to all |
REPLY TO ALL {record note} # At the prompt, say YES or NO to confirm your note. |
2 2 {record note} # 1 (save ) OR 2 (replay) OR 3 (discard) |
| forward a copy of the email to contacts or colleagues |
SEND A COPY TO {contact name} or SEND A COPY |
3 |
| list email attachments | PLAY ATTACHMENTS | 4 |
| hear the email details (sender, date, etc.) | PLAY HEADER | 5 |
| switch text-to-speech language | SWITCH LANGUAGE | 6 |
| delete the email | DELETE | 7 |
| call back the e-mail sender |
CALL BACK SENDER ON {telephone type} OR CALL BACK SENDER |
8 Specify the phone number as follows: 11 (business phone) 22 (second business phone) 33 (home phone) 55 (mobile phone) |
| save the email or mark it as unread | ARCHIVE | 9 |
| go to first email | FIRST | |
| go to last email | LAST | |
| go to previous email | PREVIOUS |
Note that the Virtual Assistant will not offer to dial phone numbers that are not correctly formatted or for which you don't have the required call permissions. See Badly formatted phone numbers in the Web portal help.