Set Status - Voice Commands

The Virtual Assistant routes your incoming calls based on your status and call forwarding preferences. At anytime, you can change you status to available, unavailable, out-of-office or in-meeting. You can do this as many times as needed. 

Once your status is set, make sure that your call forwarding is configured as needed. The Virtual Assistant uses your call forwarding settings to determine how to route your incoming calls based on your status, who is calling, and the date and time of the call. See Call Forwarding for detail on how to configure these settings.

The following options are available at the main menu level immediately after login:

• Set your status to available
• Set your status to unavailable
• Set your status to in-meeting
• Set your status to out-of-office

Note that you can access and manage your Status on the Web Portal and Mobile App. See Status & Call Forwarding for details.

Setting your status to Available

You can ask the Virtual Assistant to set your status to available directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
SET MY STATUS TO AVAILABLE	5 1

While your status is Available, incoming calls will be handled based of your call forwarding schedules. Your status will remain available until you change it by phone, on the Web Portal or the Mobile App. See Status & Call Forwarding for details.

Setting your status to Unavailable

You can ask the Virtual Assistant to set your status to unavailable directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
SET MY STATUS TO UNAVAILABLE	5 2

While your status is Unavailable, incoming calls will be handled based of your default call forwarding settings, usually voicemail. Your status will remain unavailable until you change it by phone, on the Web Portal or the Mobile App. See Status & Call Forwarding for details.

Setting your status to In-Meeting

You can ask the Virtual Assistant to set your status to in-meeting directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
SET MY STATUS TO IN-MEETING	5 5
{time at when the meeting will end} Specify the time at which the meeting will end in increments of 30 minutes only). Example: 1 PM or 1:30 PM - but not 1:45 PM.	{time} when the meeting will end Use 24h format HHMM. Example: 1330 is 1:30 PM.

While your status is In-Meeting, incoming calls will be handled based on your status profile and call forwarding settings for when you are in a meeting. At the specified end of your meeting, your status will automatically switch back to Available and calls will be routed based on your Call Forwarding Schedules. See Call forwarding for details.

Setting your status to Out-of-Office

You can ask the Virtual Assistant to set your status to out-of-office directly from the main menu. If you are not already at the main menu level, say MAIN MENU or press *.

The following commands are based on how you configured your phone sessions. See Voice Interface for details.

SAY	OR PRESS
SET MY STATUS TO OUT-OF-OFFICE	5 6
{return date}	{return date} Use format MMDD. Example: 1130 = November 30.

While your status is Out-of-Office, incoming calls will be handled based on your status profile and call forwarding settings for when you are out of the office. At the specified return date and time, your status will automatically switch back to Available and incoming calls will be routed to you based on your Call Forwarding Schedules. See Call forwarding for details.